FAQ | Lotusinhomecare

How do you select your caregiver ?

We hold an in-home or facility evaluation to determine the unique needs of our clients and individually visit with them and their families before choosing any caregivers. The best employee is then hand-chosen for every client. Prior to hiring, every caregiver goes through a screening process in which we carefully review their driving records, Social Security numbers, and criminal histories. We also check professional certificates and previous employment records.
How do you train your employees?

When a caregiver enters our office, our training process starts. To analyse each member of our staff's capabilities, we first conduct a skills assessment. As they work with our clients on the ground, our staff receives continual training and assistance. The most applicable subjects and circumstances that arise in home care are covered in this programme.
Who pays the caregiver – you or me?

We do. Care To Stay Home handles all employee expenses, payroll, state and federal taxes, liability insurance, and workers’ compensation insurance. We oversee all administrative process to take care of our employees. Should you have any questions about this topic, please feel free to contact our office.
What are your rates and hours of service?

Our rates are figured on a few key variables and are assessed in our in person evaluation. We would be more than happy to have .Care Managers meet with you to determine the rate for your service.
Is Care To Stay Home a cleaning service?

No. Our focus is always the health, safety and comfort of the clients. However, we do offer light housekeeping: laundry, linen changing, dusting and tidying.
Do you provide showering and bathing?

Yes. We provide full assistance in Personal Care needs including bathing, dressing, toileting, etc
What happens if my caregiver is sick?

If your caregiver is sick another caregiver will be available to fill in. We are on call 24 hours a day, 7 days per week to assist with these types of issues.
Do you have a minimum amount of hours per visitor per week?

Yes. We try and keep our caregivers working at least part time throughout the week. We can evaluate the situation you are in and customize a program to meet your family needs.
What if I am not pleased with my caregiver?

We fully guarantee that you are pleased, or we replace the caregiver with someone new. We want you happy!